DCDEE Memo: Information Regarding Enrollment in the Provider Portal for the Emergency Child Care Subsidy Program

DCDEE Memo: Information Regarding Enrollment in the Provider Portal for the Emergency Child Care Subsidy Program

April 22, 2020

To download full memo, click here. 

Dear Child Care Provider,

The Division of Child Development and Early Education (DCDEE) launched a Provider Portal for the Emergency Child Care Subsidy Program which will be used by providers who are accepting enrollment of and serving new children of essential workers. Providers who were not accepting vouchers for the Subsidized Child Care Assistance Program prior to the COVID-19 Pandemic must take IMMEDIATE ACTION to ensure that you receive payment for children served as part of the Emergency Child Care Subsidy Program.

These providers must complete the following steps before April 30, 2020, in order to receive payment by direct deposit.

  1. Create a Business NCID at the North Carolina Identity Management website if you do not already have one. In order to finalize access, the Provider must contact DCDEE Subsidy Services Section at 919-814-6380 to verify the Provider's identity and have the Business NCID linked to the Provider's account.
  2. Enroll in the NC FAST Provider Portal here.
  3. Contact FIS at 1-800-894-0050 to request their Unique Provider Location ID.

Enroll in Direct Deposit on the FIS website. Providers will need to have a bank account and are required to enroll with the direct deposit processor. DCDEE will use direct deposit to make payments to Providers for Emergency Child Care Subsidy. All payments will be made through direct deposit.

Job aids with detailed instructions for each of these steps is available on the DCDEE website.

PLEASE NOTE: Providers who were accepting vouchers for the Subsidized Child Care Assistance Program prior to the COVID-19 Pandemic are currently enrolled in the NC FAST Provider Portal which allows these providers access to the Emergency Child Care Subsidy Provider Portal. These providers DO NOT need to complete the enrollment process outlined above.

If you have questions about this process or need assistance, please contact the DCDEE Subsidy Services Section (919-814-6380) or the NC FAST Provider Help Desk (919-813-5460).

Best,

Kristi Snuggs

Interim Director